1. About this Manual

1.1 Introduction

Welcome to Oracle FLEXCUBE Investor Servicing ™, a comprehensive mutual funds automation software from Oracle Financial Servicing Software Ltd. ©.

This Oracle FLEXCUBE Investor Servicing (FC-IS) User Manual helps you use the system to achieve optimum automation of all your mutual fund investor Servicing processes. It contains guidelines for specific tasks, descriptions of various features and processes in the system and general information.

1.2 Related Documents

The User Manual is organized in to various parts, each discussing a component of the Oracle FLEXCUBE Investor Servicing system.

1.3 Audience

This Agency Branch User Manual is intended for users that perform any of the business roles in the Asset Management Company (AMC).

1.4 Organization

This volume of the Agency Branch user manual is organized under the following chapter sequence:

Chapter 1	About this Manual explains the use, structure, audience and organization of this manual for FC-IS.
Chapter 2	Entities – Maintaining Customer Information explains the maintenance of customer accounts for CIF customers.
Chapter 3	Entities – Managing Investor Accounts explains the setting up of investor accounts and the management of these accounts.
Chapter 4	Entities – Setting up Investor Preferences explains about setting up of income distribution options, specifying the applicability of the Letter of Intent facility, setting up a negotiated deal, specifying non-tax- limits for exemption eligible investors.
Chapter 5	Entities – Managing Brokers explains all aspects of the maintenance of brokers in the system.
Chapter 6	Function ID Glossary has alphabetical listing of Function/Screen IDs used in the module with page references for quick navigation.

1.5 Conventions followed in this Manual

Before you begin using this User Manual, it is important to understand the typographical conventions used in it.

1.5.1 General Conventions

Convention	Type of Information
Italic type	Functional/ foreign terms Validations for fields on a screen References to related Headings/Users Manuals For emphasis
Numbered Bullet	Step by step procedures

Convention

Type of Information

Italic type

Functional/ foreign terms

Validations for fields on a screen

References to related Headings/Users Manuals

For emphasis

Numbered Bullet

Step by step procedures

1.5.2 Keyboard Conventions

Convention	Type of Information
Keys	All keys of the keyboard are represented in capital letters. For example, <CTRL>.
Shortcut keys	All short cut keys are contained in brackets. For example, <ALT+SHIFT>.

1.6 Glossary of Icons

This User Manual may refer to all or some of the following icons.

Icons	Function
	Exit
	Add Row
	Delete Row
	Option List

1.7 Abbreviations and Acronyms

The following acronyms and abbreviations are adhered to in this User Manual:

Abbreviation/ Acronym	Meaning
ADMIN	User Administrator
AGY	The Agency Branch component of the system
AMC	Asset Management Company
BOD	Beginning of Day
CIF	Customer Information File
EOD	End of Day
FC-IS	Oracle FLEXCUBE Investor Servicing
FMG	The Fund Manager component of the system
FPADMIN	Oracle FLEXCUBE Administrator
ID	Identification
IHPP	Inflation Hedged Pension Plan
IPO	Initial Public Offering
LEP	Life and Endowment Products
LOI	Letter of Intent
NAV	Net Asset Value
REG	The Registrar component of the system
ROA	Rights of Accumulation
ROI	Return on Investment
SI	Standing Instructions
SMS	Security Management System
URL	Uniform Resource Locator

1.8 Getting Help

Online help is available for all tasks. You can get help for any function by clicking the help icon provided on the relevant screen.