19820 - Communication Agent Routed Service Unavailable

Alarm Group: CAF

Description: This alarm indicates that all connections of all connection groups associated with a Routed Service are unavailable. This generally occurs when far-end servers have been removed from service by maintenance actions. This can also occur if all of the Routed Service’s connections have been either disabled or blocked.

Severity: Major

Instance: <RoutedServiceName>

HA Score: Normal

Auto Clear Seconds: 0 (zero)

OID: cAFRSUnavailNotify

Recovery:

  1. Use Main Menu > Communication Agent > Maintenance > Routed Service Status to view the connection groups and connections associated with the Routed Service.
  2. Use Main Menu > Communication Agent > Maintenance > Connection Status to view the the reasons why connections are unavailable.
  3. Use Main Menu > Status & Manage > Server to confirm that the far-end servers have an application state of enabled, and that their subsystems are operating normally.

    It is possible that this alarm results from conditions at the far-end servers connected to the server that asserted this alarm.

  4. Contact My Oracle Support (MOS) for assistance.
Parent topic: Communication Agent, ComAgent (19800-19909)