19826 - Communication Agent Connection Congested

Alarm Group: CAF

Description: This alarm indicates that Communication Agent is experiencing congestion in communication between two servers, and this can be caused by a server becoming overloaded or by network problems between two servers.

Severity: Major

Instance: N/A

HA Score: Normal

Auto Clear Seconds: 0 (zero)

OID: cAFConnCongestedNotify

Recovery:

  1. Find additional information for the alarm in Main Menu > Alarms & Events > View History by locating the row with a sequence number that matches the active alarm sequence number and viewing the Additional Info column.
  2. Check the event history logs at Main Menu > Alarms & Events > View History for additional Communication Agent events or alarms from this MP server.
  3. Check Main Menu > Communication Agent > Maintenance > Connection Status to determine which connections on the server have abnormal status.
  4. If the Remote MP Overload Level (OL) > 0 then determine why the remote server is congested.
    1. Verify that the remote server is not under maintenance.
    2. Examine the remote's CPU utilization.
    3. Examine the remote's current alarms.
  5. If the local server's Transport Congestion Level (TCL) > 0 then determine why the connection is not handling the load.
    1. The remote may be overload by traffic from other MPs.
    2. The local server may be trying to send too much traffic to the remote.
    3. The IP connectivity may be impaired.
  6. Contact My Oracle Support (MOS) for assistance.
Parent topic: Communication Agent, ComAgent (19800-19909)