19847 - Communication Agent Resource Unavailable

Alarm Group: CAF

Description: Communication Agent Resource Unavailable. A local application needs to use a ComAgent resource, but the resource is unavailable. The resource can be unavailable if the local server has no ComAgent connections to servers providing the resource or no servers host active instances of the resource’s sub-resources.

Severity: Major

Instance: <ResourceName>

HA Score: Normal

Auto Clear Seconds: 0 (zero)

OID: cAFResourceUnavailNotify

Recovery: Check the Communication Agent Connection Status maintenance screen

  1. Use Main Menu > Communication Agent > Maintenance > Connection Status to verify that the local server is connected to the expected servers.

    If the local server reports unavailable connections, then take actions to troubleshoot the cause of the connection failures.

  2. If the ComAgent connections are InService, use Main Menu > Communication Agent > Maintenance > HA Services Status to determine which servers are providing the resource.

    If no servers are providing the resource, then the most likely reason is that maintenance actions have been taken that have removed from service the application that provides the concerned resource.

  3. Contact My Oracle Support (MOS) for assistance.
Parent topic: Communication Agent, ComAgent (19800-19909)