19900 - Process CPU Utilization

Alarm Group: STK

Description: The Process, which is responsible for handling all Signaling traffic, is approaching or exceeding its engineered traffic handling capacity.

Severity: Critical, Major, Minor

Instance: N/A

HA Score: Normal

Auto Clear Seconds: 0 (zero)

OID: dbcProcessCpuUtilizationNotify

Recovery:

  1. Use Main Menu > Status & Control > KPIs to monitor the ingress traffic rate of each MP.

    • The mis-configuration of Server/Client routing may result in too much traffic being distributed to the MP. Each MP in the server site should be receiving approximately the same ingress transaction per second.
    • There may be an insufficient number of MPs configured to handle the network traffic load. If all MPs are in a congestion state then the traffic load to the server site is exceeding its capacity.

  2. Use Main Menu > Alarms & Events to examine the alarm log.

    Contact My Oracle Support (MOS) for assistance.

Parent topic: Communication Agent, ComAgent (19800-19909)