22500 - DSR Application Unavailable

Alarm Group: APPL

Description: DSR Application is unable to process any messages because it is Unavailable

Severity: Critical

Instance: <DSR Application Name>
Note: The value for DSR Application Name will vary depending on the DSR application generating the alarm (CPA, FABR, Policy DRA, RBAR, etc.). Use the name that corresponds to the specific DSR application in use.

HA Score: Normal

Auto Clear Seconds: 0 (zero)

OID: eagleXgDiameterDsrApplicationUnavailableNotify

Recovery:

  1. Display and monitor the DSR Application status by selecting Diameter > Maintenance > Applications in the SO GUI. Verify that the Admin State is set as expected.
  2. A DSR Application operation status becomes Unavailable when either the Admin State is set to Disable with the Forced Shutdown option, or the Admin State is set to Disable with the Graceful Shutdown option and the Graceful Shutdown timer expires.
  3. A DSR Application can also become Unavailable when it reaches Congestion Level 3 if enabled.

    Note: This alarm will NOT be raised when the DSR application is shutting down gracefully or application is in Disabled state. Only the DSR Application operational status will be changed to Unavailable.

  4. Check the Event History logs for additional DIAM events or alarms for this MP server.
  5. If the problem persists, contact My Oracle Support (MOS).
Parent topic: Generic Application Alarms and Events (22500-22599)