5011 - System or platform error prohibiting operation

Alarm Group: IPFE

Description: The IPFE is unable to use its ethernet interfaces. This alarm is raised during the following conditions:
  • The IPFE cannot write to its Ethernet devices (denoted by the instances "Error opening ethernet listeners" or "No network cards found."
  • The IPFE receives an unknown error when accessing its Ethernet devices.
  • The issuances of the "Service network restart" command.
  • The IPFE cannot assign Ethernet device queues to certain CPUs, which is denoted by the instance "Cannot update /proc/irq/N/smp_affinity setting."

Severity: Critical

Instance:
  • "Error opening ethernet listeners"
  • "No network cards found"
  • "Cannot update /proc/irq/N/smp_affinity setting
  • "System has less that 16 CPUs"
    Note: The IPFE detects if it has been installed on a virtual machine and will not raise this alarm.

HA Score: Normal

Auto Clear Seconds: N/A

OID: ipfeIpfeSystemErrorNotify

Recovery: If the IPFE is able to use its ethernet interfaces, this alarm will clear.

  1. If the IPFE is able to use its ethernet interfaces, this alarm will clear. If this alarm was generated by issuing a "service network restart" command, it should clear within 10 seconds. If it does not clear, restart the IPFE process:
    1. Select Status & Manage > Server. The Server Status page appears.
    2. Click to select the IPFE to restart.
    3. Click Restart.

      A warning message appears: Are you sure you want to restart application software on the following server(s)? <server name>.

    4. Click OK to continue.
    5. If the alarm still does not clear, check the Ethernet devices and CPUs.
  2. Contact My Oracle Support (MOS) for assistance.
Parent topic: IP Front End, IPFE (5000-5999)