33051 - MD-IWF Application Degraded or Unavailable

Alarm Group: MIWF

Description: MD-IWF Application operational status is Degraded or Unavailable.

Severity: Major, Critical

Instance: Default

HA Score: Normal

Auto Clear Seconds: 0 (zero)

OID: eagleXgDiameterMdIwfApplDegradedOrUnavailableNotify

Recovery:

  1. An MD-IWF Application operational status becomes Degraded when either the Admin State is set to disabled with the forced shutdown option or the Admin State is set to disabled with the graceful shutdown option and the graceful shutdown timer expires.
  2. The MD-IWF Application can also become Degraded when it reaches Congestion Level 1, 2, or 3 if enabled.

    Note: This alarm will NOT be raised when the MD-IWF application is shutting down gracefully or application is in Disabled state. Only the MD-IWF Application operational status will be changed to Unavailable.

  3. An MD-IWF Application operational status becomes Unavailable when either the Admin State is set to disabled with the forced shutdown option or the Admin State is set to disabled with the graceful shutdown option and the graceful shutdown timer expires.
  4. The MD-IWF Application can also become Unavailable when it is isolated from the SS7 network.

    Note: This alarm will NOT be raised when the MD-IWF application is shutting down gracefully or application is in Disabled state. Only the MD-IWF Application operational status will be changed to Unavailable.

  5. Monitor the MD-IWF Application status can be monitored from Main Menu > Diameter > Maintenance > Applications. Verify the admin state is set as expected.
  6. Check the event history logs for additional events or alarms from this SS7-MP server.
  7. If the problem persists, contact My Oracle Support (MOS).
Parent topic: MD-IWF (33050-33099)