22708 - PCA Function is Disabled

Alarm Group: PCA

Description: The PCA Function is unable to process any messages because it is Disabled.

Severity: Major

Instance: Policy DRA, Online Charging DRA

HA Score: Normal

Auto Clear Seconds: 60

OID: pdraPcaFunctionDisabledNotify

Recovery:

  1. The PCA Function becomes Disabled when the Admin State is set to Disable. The PCA Function Admin State can be determined from the SOAM GUI Main Menu > Policy and Charging > General Options. Verify the admin state is set as expected.
  2. If the Admin State of the PCA Function is to remain Disabled, consider changing the ART configuration to stop sending traffic for that function to PCA.
  3. Contact My Oracle Support (MOS) for assistance if needed.