22723 - Policy and Charging Session Sub-resource Unavailable

Alarm Group: PCA

Description: One or more Policy and Charging session sub-resources are not available.

Severity:
  • Major: When Policy DRA and/or Online Charging DRA are enabled and at least one of the server groups hosting session sub-resources is not available.
  • Critical: When Policy DRA and/or Online Charging DRA are enabled and all of the server groups hosting session sub-resources are not available.

Instance: Policy DRA

HA Score: Normal

OID: pdraPdraSessionSubresourceUnavailableNotify

Auto Clear Seconds: 0 (zero)

Recovery:

  1. Look for ComAgent connectino Alarms. If ComAgent connection alarms exist, follow the Recovery steps for those alarms to troubleshoot further. If there are no ComAgent connection alarms, review the configuration of Resource Domains, Places, and Place Associations using the NOAM GUI and verify that they are provisioned as expected:

    • Main Menu > Configuration > Resource Domains
    • Main Menu > Configuration > Places
    • Main Menu > Configuration > Place Associations

  2. Navigate to the ComAgent HA Services Status screen at Main Menu > Communication Agent > Maintenance > HA Service Statusand locate the Resource with name equal to that configured as the Resource Domain for the SBR Database.
  3. Click the HA Services Status row for the Resource, which will have further detailed information about the Communication Agent's problem.
  4. Contact My Oracle Support (MOS) for assistance if needed.
Parent topic: Policy and Charging Application (PCA) Alarms and Events (22700-22799)