22734 - Policy and Charging Unexpected Stack Event Version

Alarm Group: PCA

Description: A Policy and Charging server received a stack event with an unexpected down-version.

Severity: Major

Instance: N/A

HA Score: Normal

OID: pdraPdraUnexpectedSEDownVersionNotify

Auto Clear Seconds: 300

Recovery:

  1. From the NOAMP GUI at Policy and Charging > Maintenance > SBR Status, find the Resource Domain Name to which the stack event was being sent.
  2. Expand all Server Groups having that Resource Domain name to see which Server Group hosts the ComAgent Sub Resource.
  3. The Server with Resource HA Role of "Active" is likely the server that has the old software (unless a switch-over has occurred since the alarm was asserted). In any case, one of the servers in the Server Group has old software. The software version running on each server can be viewed from Administration > Upgrade. The "Hostname" field is the same as the Server Name on the SBR Status screen
  4. Find the server or servers running the old software and upgrade those servers to the current release and accept the upgrade.
  5. If additional assistance is needed, contact My Oracle Support (MOS).
Parent topic: Policy and Charging Application (PCA) Alarms and Events (22700-22799)