Once a trace is created, it appears on the Diameter > Troubleshooting with IDIH > Maintenance > Traces GUI screen on the SOAM server with an Operational Status of "Inactive".
The user can filter the list of entries to display only the desired entries, as well as sort the list entries in ascending or descending order by clicking on a column heading.
To start a trace, select a trace in the list and click the
Start button. Once a trace is started, its Status changes to "Active." While a trace is "Active", the Number of Matches, Matches Remaining, and Time Remaining will be displayed.
Note: To start multiple traces at once, hold CTRL, select the desired entries, and click the Start button. Only up to 6 traces may be "Active" at once.
If desired, the user can select a trace in the list and click the Stop button to stop it from running. To stop multiple traces at once, hold CTRL, select the desired traces, and click the Stop button.
If a problem occurs while the trace is running, the trace will stop and its Status changes to "Impaired" and the Impaired? column will show as "Yes."
Depending on if a trace's status is "Active" or "Impaired", the Operational Reason will be:
- Inactive - a trace is not active because it is impaired
- Normal - a trace is running normally
- Disabled on Some MPs - a trace has been disabled on some MPs
- Throttled
Note: This state can occur for 2 reasons:
- The IDIH has exceed the max bandwidth configured in Options Elements
- An abatement threshold is reached
- DSR-IDIH Connection Down on Some MPs - the connection between DSR and IDIH is down on some MPs
- Manually Stopped - a running trace was stopped by the user
- Match Limit Reached - the limit on the number of matches configured in Traces Elements has been reached
- Time Limit Reached - the duration time configured in Traces Elements has been reached.
- DA MP Restarted - used only for the case where a trace is stopped due to an MP restarting or a DSR/IDIH connection status change
When a trace is finished running, the Status changes to "Completed."
Note: The maximum allowed number of "Completed" traces is 1000. Once over that number, no more traces can be activated and the trace list must be cleaned up.
If the user clicks the
Analyze with IDIH link associated with a particular trace, a more detailed analysis of that trace opens in the ProTrace Application. Refer to the
ProTrace User's Guide fo further information.
Note: When using
Analyze with IDIH, the user is able to access IDIH using single sign-on. If single sign-on is unavailable, the user may use the "idihtrace" user ID to access IDIH. See
Accessing IDIH from DSR for further information about the "idihtrace" user.
Note: Only up to 6 active traces may be analyzed at once.
If the user clicks the Launch IDIH button, a historical list of all available traces on IDIH will open.
The user can delete a trace in the list by clicking the
Delete button.
Note: If a trace is "Active", it cannot be deleted.
The user can also check the Pause Updates box to prevent the Maintenance > Traces screen from automatically refreshing.