Error Code 508

Associated Error Category: Policy SBR Error

Description: Policy SBR Error - pSBR database error prevents pSBR from reading, writing, or deleting a record

Associated P-DRA Alarm/Event: Event 22711 - Policy SBR Database Error (refer to the DSR Alarms and KPIs Reference for details about this event)

Associated Measurement: TxPdraAnswersGeneratedForPsbrErrResp

Associated Diameter Interface / Message Type:

GUI Configurable: Yes

Recovery:

Check findSessionRef Processing, findOrCreateBindingResult Processing, findOrCreateBinding Response Processing with PCRF Pool, findSession Response Processing, and AAR Processing in the Error Resolution appendix of the Policy DRA User Guide to investigate and understand the circumstances where the error occurs.
Go to Policy DRA NOAM GUI at Main Menu > Policy DRA > Maintenance > Policy SBR Status to verify the status of binding and session SBR servers.
Check the Main Menu > Alarms & Events > View History and set the Display Filter by Events (in particular, 22711 - Policy SBR Database Error). The table, operation, and key value of the SBR DB where the error may occur will be indicated as well.
Get the measurement report from Main Menu > Measurements > Report for, but not limited to, "SBR Binding Exception" and "SBR Session Exception" Measurement Groups.