End users access in-application support in one of two ways. The first is via a help link, button, or menu item in the target application. This option is called help integration and requires an application administrator to make minor configuration changes in the target application to enable the Player context-sensitive help. The second option, called SmartHelp, is to install a browser add-on. This may require the help and approval of your Information Technology resources.

The SmartHelp browser add-on provides context-sensitive in-application support for enterprise applications as well as comprehensive search across multiple sources, that is, Players. It can search sources only to which the user is subscribed. When it detects where the user is in the application, it provides the user with help topics tailored specifically for the current browser page from the available sources.

Applications supported by: 

SmartHelp only 

Oracle (Siebel) CRM On Demand 

Oracle Transportation Management 

Any browser-based application with HTML user interface (as long as the browser/version is supported by SmartHelp)

Help Integration only 

JD Edwards World 

SAP GUI for Windows 

SmartHelp and Help Integration 

Agile CNM 

Agile PLM 

JD Edwards EnterpriseOne 

Oracle E-Business Suite (SmartHelp not supported for Oracle Java Forms) 

Oracle (Hyperion) EPM

Oracle Fusion Applications 

Oracle Knowledge Center 

PeopleSoft 

Primavera P6 
Primavera Contracts Management

SAP GUI for HTML

SAP NetWeaver Portal 

Siebel CRM (On Premise High Interactivity and Open UI Applications) 

Refer to the following information for the general steps to implement SmartHelp and/or Help Integration. Details about each step are in the following sections.

Implement SmartHelp 

• Create content in the Developer and create an IAS Configuration document for the content. See Configure Content for more information.
   
• Install SmartHelp by deploying a link or pushing it to the end users. See Install SmartHelp for more information.
   
• Publish the content and deploy it on a web server or publish it to Knowledge Center.
   
• SmartHelp recognizes it as a possible source and offers it for subscription. After the source subscribed, it is used by SmartHelp in the search.

Implement Help Integration 

• Create content in the Developer and create an IAS Configuration document for the content. See Configure Content for more information.
   
• Publish content and deploy it on a web server or publish it to Knowledge Center.
   
• Integrate help into the target application by adjusting settings in the target application to launch the content. See the appropriate section for your application in Integrate Help for Target Applications.

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