The Player deployment format that is published from the Developer is not only useful in various training and educational initiatives; it is also designed to provide in-application support for end users.
There are specific add-ons and instructions for certain major enterprise applications to accommodate context-sensitive in-application support; these applications are referred to as target applications throughout this document. Content can generally be deployed using one or both of the following methods, depending on the target application:
Help Integration: The users invoke the context-sensitive content using a button or an entry in the target application's menu. This requires the application administrator to make minor configuration changes in the target application.
SmartHelp: Tightly integrated in the browser, the users can open a sidebar showing the best matches for the currently displayed page in the application. SmartHelp offers in-application support for any web application even if help integration is not a viable option. Using this component, the users can access and search multiple content sources with a single action. SmartHelp requires installation of a browser add-on, which may require the help and approval of Information Technology resources.