If you forget the Primary system administrator password, an Administrator 1 can reset it.
If you need your Primary
system administrator password reset, you can reset it using one of the following methods:
- Use a Administrator 1 account, if one exists, to reset the password. Primary system administrators and administrators who are assigned to the Administrator 1 role can change the password of any administrator account without knowing the previous password. A Support administrator cannot reset the Primary system administrator password.
Click Reset password on the Login screen and follow the instructions in the Reset Password dialog. You must have either your old password or your password token to reset your password. If you do not have your password token, click Forgot password on the Login screen and follow the instructions in the Forgot Password dialog.
If you are an Administrator 1, use the following steps to reset the password.
- Navigate to .
- Select an account name from the list of login names.
- Select .
- Enter the new password in both the Password and Confirm Password fields.
- Click OK.