A Call‑Home Succeeded Event Log message means that the Oracle FS System has successfully sent the Call‑Home event or activation request.
Receipt of an email notification from MOS within 60 minutes
ASR asset in MOS has a “pending” status
A Call‑Home Failed event creates a System Alert and an Event Log records the system fault.
View the properties of the event. If you received the error EventParameters.Callhome.error.1:HTTPS_UNKNOWN_HOST, then Call‑Home failed to locate a server.
The Oracle FS System can contact the configured DNS servers.
The DNS servers can resolve the host name of the Oracle server, callhome.support.pillardata.com.
If another error message is present, save the event message by using the Copy to Clipboard option from the Event Properties dialog. Contact Oracle Customer Support, if further assistance is required.