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Contents
List of Figures
List of Tables
Title and Copyright Information
Preface
What's New in this Guide
Common Oracle AIA Pre-Built Integration Guides
Documentation Accessibility
Master Notes
Additional Resources
Part I Understanding the Delivered Integrations
1
Understanding the Oracle Customer Master Data Management Pre-Built Integration
1.1
Overview
1.1.1
Terminology
1.2
High-Level Integration Flows
1.2.1
Match and Fetch Organizations or Persons
1.2.2
Synchronizing Organizations or Persons
1.2.3
Merge Flow
1.2.4
Data Enrichment Flow
1.3
Core AIA Components
1.4
AIA Integration Services
1.4.1
CustomerPartyEBSV2
1.4.2
CustomerPartyResponseEBSV2
1.4.3
CustomerPartyOrchestrationEBSV2
1.4.4
CustomerPartyOrchestrationResponseEBSV2
1.4.5
ProcessCustomerPartyEBS
1.4.6
CommunicationsCustomerPartyEBSV2
1.4.7
CommunicationsCustomerPartyResponseEBSV2
1.4.8
FetchCustomerPartyEBF
1.4.9
CommsProcessFulfillmentOrderBillingAccountListEBF
1.4.10
CommsProcessBillingAccountListEBF
1.4.11
InterfaceContactToAccountEBF
2
Oracle Customer Master Data Management Integration Base Pack
2.1
Overview
2.2
OCH Process Flows
2.2.1
Match and Fetch Organizations and Persons between OCH and Participating Applications
2.2.2
Synchronization of Organizations and Persons from OCH to Oracle E-Business Suite
2.2.3
Synchronizing Organizations from OCH to Oracle E-Business Suite
2.2.4
Synchronizing Persons from OCH to Oracle E-Business Suite
2.2.5
Synchronization of Organizations and Persons from OCH to Siebel CRM
2.2.6
Synchronizing Organizations from OCH to Siebel CRM
2.2.7
Synchronizing Persons from OCH to Siebel CRM
2.2.8
Synchronization of Organizations and Persons from OCH to Oracle BRM
2.2.8.1
OCH Publishes Updates to BRM for New Customer Data
2.2.8.2
OCH Publishes Updates to BRM for Updates to Existing Customer Data
2.2.8.3
Periodic Cron-Job for Re-Syncing Customer Data from OCH to Oracle BRM
2.2.9
Data Enrichment Flow
2.2.10
Merge Flow from Oracle Customer Hub to Siebel CRM
2.2.10.1
Merging Organizations from Oracle Customer Hub to Siebel
2.2.10.2
Merging Persons from Oracle Customer Hub to Siebel CRM
2.2.11
Merge Flow from OCH to Oracle E-Business Suite
2.2.12
Merge Flow from OCH to Oracle BRM
2.3
OCH Integration Services
2.3.1
SyncOrganizationUCMJMSProducer
2.3.2
SyncOrganizationUCMJMSConsumer
2.3.3
SyncPersonUCMJMSProducer
2.3.4
SyncPersonUCMJMSConsumer
2.3.5
QueryCustomerPartyListUCMProvABCSImpl
2.3.6
QueryCustomerPartyUCMProvABCSImpl
2.3.7
SyncOrganizationUCMReqABCSImpl
2.3.8
SyncCustomerPartyListResponseUCMProvABCSImpl
2.3.9
SyncPersonUCMReqABCSImpl
2.3.10
ProcessPersonUCMReqABCSImpl
2.3.11
SyncCustomerPartyListUCMProvABCSImpl
2.4
OCH Interfaces
2.4.1
Inbound Web Services: Match and Fetch
2.4.2
Inbound Web Services: Organization and Person Synchronization
2.4.3
Outbound Web Services: Organization and Person Synchronization
2.5
Assumptions and Constraints
3
Oracle Customer Master Data Management Integration Option for Siebel CRM
3.1
Overview
3.1.1
Prerequisites
3.2
Match and Fetch between Siebel CRM and Oracle Customer Hub
3.3
Synchronizing Organizations and Persons from Siebel CRM to Oracle Customer Hub
3.3.1
Synchronizing Organizations from Siebel CRM to Oracle Customer Hub
3.3.2
Synchronizing Persons from Siebel CRM to Oracle Customer Hub
3.4
Siebel CRM Integration Services
3.4.1
SyncAccountSiebelAggregatorAdapter
3.4.2
SyncContactSiebelAggregatorAdapter
3.4.3
SyncAddressSiebelAggregatorAdapter
3.4.4
SyncCustomerSiebelEventAggregator
3.4.5
SyncAccountSiebelReqABCSImpl
3.4.6
SyncContactSiebelReqABCSImpl
3.4.7
SyncCustomerPartyListSiebelProvABCSImpl
3.4.8
SyncCustomerPartyListResponseSiebelProvABCSImpl
3.4.9
SyncBPSiebelAggregatorAdapter
3.4.10
SyncAcctSiebelAggrEventConsumer
3.4.11
SyncContSiebelAggrEventConsumer
3.5
Siebel CRM Interfaces
3.5.1
Inbound Web Services: Organization and Person Synchronization
3.5.2
Outbound Web Services: Organization and Person Synchronization
3.5.3
Inbound Web Services: Match and Fetch
3.5.3.1
Account Synchronization
3.5.3.2
Contact Synchronization
3.5.4
Outbound Web Services: Match and Fetch
4
Oracle Customer Master Data Management Integration Option for Oracle Communications BRM
4.1
Overview
4.2
Oracle BRM Interfaces
4.3
Oracle BRM Integration Services
4.3.1
Core2CommsCustomerPartyBridge
4.3.2
CommunicationsCustomerPartyEBSV2
4.3.3
SyncCustomerPartyListBRMCommsProvABCSImpl
4.3.4
CommunicationsCustomerPartyResponseEBSV2
4.3.5
SyncCustomerPartyListBRMCommsJMSProducer
4.3.6
SyncCustomerPartyListBRM_01CommsJMSConsumer
5
Oracle Customer Master Data Management Integration Option for Oracle E-Business Suite
5.1
Overview
5.1.1
Prerequisites
5.2
Match and Fetch between Oracle E-Business Suite and Oracle Customer Hub
5.3
Synchronization of Organizations and Persons from Oracle E-Business Suite to Oracle Customer Hub
5.3.1
Synchronizing Organizations from Oracle E-Business Suite to Oracle Customer Hub
5.3.2
Synchronizing Persons from Oracle E-Business Suite to Oracle Customer Hub
5.4
Oracle E-Business Suite Integration Services
5.4.1
SyncCustomerPartyListEbizProvABCSImpl
5.4.2
QueryPersonAccountEbizUpdateAdapter
5.4.3
QueryCustomerPartyListEbizCreateAdapter
5.4.4
QueryCustomerPartyListEbizUpdateAdapter
5.4.5
SyncPersonAccountEbizReqABCSImpl
5.4.6
SyncPersonAccountEbizEventConsumer
5.4.7
SyncCustomerPartyListEbizEventConsumer
5.4.8
SyncCustomerPartyListResponseEbizProvABCSImpl
5.4.9
SyncCustomerPartyListEbizAdapter
5.4.10
SyncCustomerPartyListEbizReqABCSImpl
5.4.11
QueryPersonAccountEbizCreateAdapter
5.5
Oracle E-Business Suite Interfaces
5.5.1
Inbound Web Services: Fetch
5.5.2
Outbound from E-Business Suite or Composite App Event Interfaces: Match and Fetch
5.5.3
Inbound Web Services: Person or Organization Synchronization
5.5.4
Outbound from E-Business Suite Event Interfaces: Organization or Person Synchronization
Part II Implementing the Delivered Integrations
6
Reviewing Prerequisites
6.1
Prerequisites: Match and Fetch Flows
6.2
Prerequisites: Synchronization Flows
6.3
Prerequisites: Merge Flows
7
Configuring the Customer MDM Pre-Built Integration
7.1
Configuring Siebel CRM
7.2
Setting Up Organizations
7.2.1
Oracle Customer Hub
7.2.2
Obtaining Oracle E-Business Suite Operating Unit IDs
7.2.3
Mapping Siebel CRM Organizations
7.3
Setting Up Cross-References
7.3.1
Identifying Siebel Row IDs
7.3.2
Identifying Oracle E-Business Suite Entities
7.3.3
Identifying Oracle Customer Hub Row IDs
7.3.4
Populating Seed Values in Cross-Reference Tables
7.3.5
Validating Cross-References
7.4
Working with Cross-References
7.5
Working with Domain Value Maps
7.6
Creating Oracle E-Business Suite System Profiles
7.6.1
Configuring Receivables System Options for the Customer Management Integration
7.7
Scheduling Concurrent Processes
7.8
Configuring Sequencing for the Synchronize Flows from Siebel CRM to Oracle Customer Hub
7.9
Handling Errors
7.10
Using the Composite Application Framework
7.11
Setting Configuration Properties
8
Customer Data Enrichment
8.1
Overview
8.1.1
Prerequisites
8.2
Process Flow
8.3
Data Enrichment Integration Services
8.4
Working with Cross-References
8.5
Working with Domain Value Maps
8.6
Handling Errors
8.7
Setting Configuration Properties
9
Deploying the Match and Fetch Enterprise Composite Application with the Customer MDM Pre-Built Integration
9.1
Security Considerations
9.2
Invoking Match and Fetch from Oracle E-Business Suite
9.2.1
Instructions for Oracle E-Business Suite 11.5.10.x
9.2.2
Instructions for Oracle E-Business Suite 12.1.x
A
Queue Details
A.1
Queue Details
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