Test the Call‑Home feature as part of the installation process of the Replication Engine.
- Prerequisites:
Call‑Home is configured to access the ASR functions in MOS.
Event triggering and periodic triggering for Call‑Home are enabled and, the parameters are set to the default settings.
Administrator privileges exist to the ASR asset that is registered in MOS.
- Navigate to .
- To send the ASR activation request, select .
- Confirm that you want to send test Call‑Home information, and click OK.
The
Call‑Home test is an ASR activation request in MOS. MOS should receive your request in a few minutes, but no longer than 60 minutes.
Note: You can repeat the activation request again, as necessary.
You or the customer user administrator (CUA) performs the following steps to verify that the ASR activation request was successful.
- Verify the receipt of an email from MOS with instructions to complete the ASR activation process.
For information that describes how to complete the activation process, login to My Oracle Support (https://support.oracle.com/). Search for the article titled “How to complete Auto Service Request (ASR) asset activation using My Oracle Support.”
- Log in to MOS and verify that the ASR asset status shows “pending”.
An “inactive” state means that MOS has not received your activation request.
If you did not receive an email from MOS, or if the ASR asset in MOS is “inactive”, then perform the detailed ASR activation (
Call‑Home) troubleshooting.
Note: Do not contact Oracle Customer Support until you have completed the troubleshooting checks.