You can add items to a request from a source file. Items are loaded to the current workflow stage, for a single hierarchy and workflow task.
Source files must be in a tabular, delimited format. The first record in the file is used to identify the request item property to which each field will be loaded. Only editable properties for the selected workflow task will be loaded from the file. Fields which are not mapped to editable properties for the request item will be ignored during the load. The Name property is required for every request item loaded from a source file.
Some guidelines for creating a request item source file are:
You can specify all data values for a request item in separate fields of the same record in a flat file.
You must define which fields in the file correspond to which properties of the workflow task for a request item using column header record in the file (using property labels).
You can specify property labels for workflow task properties in the column header record in any order.
The property label match is case-insensitive.
The Name property is required for all records in source file.
Any editable property for the selected workflow task can be loaded from a source file.
Columns where header record value does not map to an editable property for the workflow task will be ignored during the file load process.
Use a blank value for a field where you do not want to supply a value for the property. In cases where you want to override a property with a null value, use the Blank Value Indicator option when loading the file.
If a task property is defined with a custom property label, then use the same custom field label in the file.