Request Actions

When you are working with a request, action buttons in the upper right corner of the page header allow you to perform actions on the request. Certain actions will only be available depending on the situation. The following table describes the actions and provides the corresponding action button.

Action Button

Description

Save

save button

Saves the request to the Data Relationship Management repository in its current state without validating or approving the request

This action is available for new requests and claimed requests.

Submit

submit button

Validates the request items in the request and if successful, assigns the request to the next stage in the workflow path

This action is available for draft requests or requests that have been pushed back to the submitter.

Calculate

calculate button

Calculates request item details based on proposed changes in the request

Validate

validate button

Validates proposed changes for request items in the request

This action checks required values and runs batch validations configured for the task for the request item or the current workflow stage. Validation failures are returned for correction.

Requests can be validated if:

  • The request is in the Draft workflow status and has at least one request item

  • The request is in the Claimed workflow status

Copy

copy button

Copies request items to a new request

To copy a request, you must have access to submit the type of request you have selected.

Claim

claim button

Claims the request for the active workflow stage.

A submitted request can be edited, pushed back, escalated, approved, or rejected only by a user who has claimed the request. When a user claims a request, the request is locked and cannot be claimed by any other user. The user must unclaim the request to release it to be claimed by another user.

Unclaim

unclaim button

Removes the claimed lock from the request but does not validate or assign the request to a different stage, user, or group

If a user chooses to push back, escalate, approve, or reject the request, the request is automatically unclaimed.

Pushback

pushback button

Pushes back the request to a previous user in the current stage or a previous stage to correct some element of a request or ask for more information about the request

The user pushing back the request must provide a comment about why the request has been pushed back.

Escalate

escalate button

Escalates the request to Data Manager role users

Users may escalate a request for any number of reasons; for example, if they are unsure about what to do with a request or if they have access issues. Data Managers may resolve issues by adding comments to the request, changing the request items, modifying node access group assignment to hierarchies and nodes, or rejecting the request.

De-escalate

de-escalate button

Reassigns the request to the next node access group for the current workflow stage

Approve

approve button

Approves and commits the changes in the request to the target version

Reject

reject button

Rejects the request

A submitted request may be rejected by any approving user in the workflow path or a Data Manager during escalation. Rejecting a request terminates the workflow for the request. A rejected request cannot be resubmitted. To resubmit the request items in the rejected request, the original submitting user or another Submit stage participant can copy the rejected request to a new draft request, edit the request items in the new request, and then submit the new request.