This chapter discusses advanced configuration techniques for Siebel Assignment Manager. Before creating your assignment rules, you might have to perform various configuration tasks described in this chapter. Some configuration tasks might not be applicable for your needs. NOTE: Do not attempt to perform procedures in this chapter until you are very familiar with basic Assignment Manager configuration and assignment rule creation. This chapter is intended for users who are already familiar with Assignment Manager basic features and require more information on refining their Assignment Manager deployment.
This chapter includes the following topics:
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