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Siebel Automotive Guide > Managing Warranties > Managing Supplier Recovery Claims > Creating an RMA for Sending Failed Parts to SuppliersA Return Material Authorization (RMA) is a transaction in which a buyer or recipient of goods arranges to return the goods to the supplier to have them repaired or replaced or in order to receive a refund or credit from the supplier. Based on the predefined rules, Siebel Automotive issues an RMA to send defective parts to a supplier. When certain conditions are met, the RMA will be created automatically, which occurs if the Parts Return Required option is selected at the supplier warranty policy level for the causal part. Then the RMA will be created automatically when submitting the supplier recovery claim. If an RMA has already been created to issue a part to the supplier, then additional RMAs can be linked to a supplier recovery claim. You can also create an RMA manually for other parts. To link an RMA to a supplier recovery claim
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