Siebel Chat Guide > Configuring Siebel Chat Auto Answer > Process of Configuring Communications for Siebel Chat Auto Answer >
Configuring the OnChatArrived Event Response
Use the following procedure to configure the OnChatArrived event response. To configure the OnChatArrived event response
- Navigate to the Administration - Communications screen, then the All Event Responses view.
- In the Event Responses list, configure OnChatArrived with the values shown in the following table.
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OnChatArrived |
Select your communications configuration record. |
Enter a comment, for example: Add for chat auto answer. |
- Click the Event Response Parameters tab, and configure the following records for OnChatArrived with the values shown in the following table.
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ServiceMethod |
Communications Client.TryAutoAnswer |
ServiceParam.Command |
AcceptChatGroup |
ServiceParam.InteractioId |
{InteractionId} |
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