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Preventing All Chat Tabs from Becoming Inactive
To prevent all chat tabs from becoming inactive when you switch from an active chat to a chat that is in wrap-up mode, you must edit the definition of the ChatWrapUpResumed event handler as shown in the following procedure. This task is a step in Roadmap for Configuring Siebel Chat Auto Answer for Agents. To configure the ChatWrapUpResumed event handler
- Navigate to the Administration - Communications screen, then the All Event Handlers view.
- In the Event Handlers list, configure ChatWrapUpResumed with the following values:
- Comments. Set to Chat.
- DeviceEvent. Set to InteractionMessage.
- Response. Set to ChatResumedEventResponse.
- Order. Set to 4.
- Click the Event Handlers Parameters tab, and configure the following records for the ChatWrapUpResumed event handler with the values shown in the following table.
|
|
Filter.Channel |
Chat |
Filter.MsgType |
TYPE_STATE |
Filter.State |
STATE_WRAPUP |
|