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Siebel Chat Guide > Setting Up Siebel Chat > Planning Your Siebel Chat Set Up > Capacity Planning for Siebel ChatCapacity planning is typically a process to predict the type, quantity, and availability as well as timing of resource capacities that are needed within a deployment (in this case, a Siebel Chat deployment) to meet accurately forecasted usage. To support your Siebel Chat deployment, one Web server and a maximum of seven application servers are required as follows:
The capacity limiting factor for Siebel Chat deployment is the Web server. All application servers (Chat, IM, Stats, ACD, License, TCP/IP Bus, Host Manager) can run on a single computer and support up to 2000 sessions. To scale up, it is recommended that Chat and IM servers be decoupled and paired together on a single computer which supports up to 1000 sessions. Similarly, Stats and License servers can be decoupled and paired together that support up to 1000 sessions. The ACD server alone on a single computer can support up to 1000 sessions. Note that the total number of sessions refers to the total number of the following sessions combined:
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