Siebel Chat Guide > Managing Siebel Chat > About Running Reports with Oracle Contact On Demand >
Standard Reports
Standard reports are created in the Oracle Contact On Demand Supervision Manager. It is recommended that administrators set up some of the following types of standard reports in Oracle Contact On Demand:
- Agent Profile and Productivity. Example reports to set up include the following:
- Project. An example project report to set up includes the following:
- Set up a Project Segments report that displays a set of chat interaction statistics.
- Workgroup Productivity. Example reports to set up include the following:
- Set up a Workgroup Segments report that displays a set of chat interaction statistics.
- Set up a Workgroup Interval Time report that displays how workgroups are performing at specific times of the day.
- Set up a Workgroup Interval Time by Media report that displays how many chat interactions are received at specific times of the day.
- Call Center Operations. Example reports to set up include the following:
For more information about standard reports, see Oracle Contact On Demand Supervision Manager Guide.
|