Siebel Consumer Goods Guide > Deductions and Claims >
Resolving Claims
Account managers can resolve claim payments. This task is a step in Process of Managing Claims. To resolve a claim
- Navigate to the Settlements screen, then the Claim List view.
- Drill down on the Claim ID field hyperlink for a claim, and click the Resolution view tab.
- In the Status field, choose Requested. After the payment has been approved, change the status to Submitted. For information about approving or rejecting payments, see Approving or Rejecting Payments.
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