Siebel CRM Siebel Mobile Guide: Disconnected Siebel Innovation Pack 2014 Rev. A E52427-01 |
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An order is a commitment on the part of the customer to purchase products and services at a specific price. It can be generated from a quote or created directly by a sales person, call center agent, and field technician.
The following procedures related to orders and order management are included in this topic:
"Modifying Line Item Information for an Order"
Note: You must complete the relevant setup tasks detailed in Siebel Applications Administration Guide before using the Siebel Mobile application for Siebel Service. |
You can display order details by using the Orders list.
To display order details
Tap the Side Menu icon on the application banner, and then tap Orders to display the following:
The Orders list and details for the selected order in the right pane or work area.
A list in the left pane in which you can select the related items for orders.
Tap an order in the Orders list.
All details for the selected order appear below the list in the work area.
To view the related items for the selected order, tap the following name in the list in the left pane:
Line Items. Shows the line item information for the order. For more information, see "Modifying Line Item Information for an Order".
Complete the following procedure to modify order information.
To modify order information
Tap the Side Menu icon on the application banner, and then tap Orders to display the following:
The Orders list and details for the selected order in the right pane or work area.
A list in the left pane in which you can select the related items for orders.
Update an existing order as follows:
Tap an order in the Orders list.
All details for the selected order appear below the list in the work area.
Tap the record field that you want to update, and update the field value.
You might not be allowed to update all fields in the record. You must navigate away from the record to save your changes to it.
You cannot create a new order from the Orders view. You can create a new order by navigating to one of the following views:
Activities, then Recommended Parts and Tools. For more information, see "Verifying and Ordering Parts and Tools for an Activity".
Activities, then Part Tracker (and using the RMA link). For more information, see "Removing a Serialized Part".
Complete the following procedure to modify the line item information for an order.
To modify the line item information for an order
Tap the Side Menu icon on the application banner, and then tap Orders to display the following:
The Orders list and details for the selected order in the right pane or work area.
A list in the left pane in which you can select the related items for orders.
Tap an order in the Orders list.
All details for the selected order appear below the list in the work area.
Update an existing order line item as follows:
Tap Line Items in the list in the left pane.
All the line items associated with the order appear in the work area, and all details for the selected order appear above the Line Items list in the work area.
Tap the line item that you want to update.
Tap the record field that you want to update, and update the field value.
You might not be allowed to update all fields in the record. You must navigate away from the record to save your changes to it.
Create a new order line item as follows:
Tap Line Items in the list in the left pane, and then tap the plus (+) icon in the work area.
Enter the information for the new line item in the fields that appear, and then tap the save icon when finished.