This chapter describes how to create and manage agreements and specific levels of service (entitlements) for agreements. It includes the following topics:

• About Agreements
• Agreement Charts
• About Entitlements
• Roadmap for Administering Agreements
• Process of Administering Entitlements
• Process of Managing Agreements
• Process of Managing Entitlements
• Workflows for Agreement Renewal and Approval
• Workflows for Entitlement Creation and Verification