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About the Appointment Booking System

A significant portion of a service business involves activities that occur in the future, such as installations or preventive maintenance. The Appointment Booking System (ABS) automates the process of offering appointments to customers. The ABS operates in real time.

The ABS provides a list of available time slots for future appointments, and then reserves a selected appointment slot. Customers might prefer a shorter time slot, but the window must be long enough so that the engineer can probably meet the commitment.