Siebel Field Service Guide > Service Requests and Solutions > Process of Managing Solutions >
Viewing Solution Records (End User)
Solution records contain information that you can use to resolve service requests. Administrators create solution records in the Administration - Solution screen. This task is a step in Process of Managing Solutions. To view a solution record
- Navigate to the Solutions screen, then the Solutions view.
- Drill down on the Name field for a selected solution, and click the Resolution Documents view tab.
- Drill down on the Filename field for a selected resolution document.
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