Skip Headers
Siebel Customer Relationship Management Siebel Fundamentals for Siebel Open UI
Siebel Innovation Pack 2014
  Go to Documentation Home
Go To Table Of Contents
Go To Index

    View PDF

Finding Information About Records

You can view information about a record in the About Record dialog box.

Figure 6-2 shows an example of the About Record dialog box.

Figure 6-2 Example of the About Record Dialog Box

Description of Figure 6-2 follows
Description of "Figure 6-2 Example of the About Record Dialog Box "

To find information about a record  

  1. Navigate to and select the record.

  2. Click the menu button, and then click About Record.

    The About Record dialog box appears.

    Some fields in the dialog box are described in the following table.

    Field Description
    Updated On Displays the time of the last update for the record.
    Last Updated Source Displays the component for the record. This information is useful for debugging issues when multiple components might change the data.
    Last Updated On Displays the date and time when the data changed in the database and provides a consistent timestamp usage across all components for each record.

    For remote users, the Last Updated date (in the extracted database) might be different from the Last Updated On date (in the server database).

    Conflict # Displays the conflict number. Siebel Remote uses this number to prevent duplication of records. For more information, see Siebel Remote and Replication Manager Administration Guide.
    Modification # Displays the modification number. This number increases each time a record is updated. It is used when two or more users try to update a record at the same time.

    For example, if user A and user B are both reading a record with modification number 3, and user A updates the record, then the modification number changes to 4. If user B then tries to update the record, then the modification number of user B's record (3) is not current, and user B's update is rejected. User B is not able to update the record until it is refreshed with user A's changes.

  3. Click OK to close the dialog box.

About Accessing the About Record Dialog Box After a Merge

If you access the About Record dialog box after merging records, then it displays the last updated date for the remaining record. It does not show the merge date as the last updated date, nor does it show the last updated date for the record that is merged into the existing record.