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Siebel Customer Relationship Management Siebel Fundamentals for Siebel Open UI
Siebel Innovation Pack 2014
E52425-01
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About Querying a Telephone Number

When you perform a query for a telephone number, the country code of the default country in your computer's regional settings is automatically added as a prefix to the query value. (However, if the default country is the United States, then no prefix is added.) For example, if the default country is Germany, and if you type 0181 in the telephone field of a query, then the German country code (+49) is added to the query value, and the query value is +49*0181*.

To find a telephone number for a country other than the default country, you must specify the country code in the query value. To avoid limiting the query to one country, you must refine the query to remove the country code portion.

For example, a European user enters the phone numbers of business contacts throughout the continent. When traveling to another country, the user sets the default country on a laptop computer to that country. When in Germany, the user needs local phone numbers. Therefore, German numbers are returned by default for each query. If the user wants to find the number of a contact in England while in Germany, then the user must enter +44 before the query. When next traveling to England, the user does not use German contacts as much. Therefore, only English numbers are returned by default for each query.


Note:

Including a hyphen in a telephone number query causes the query to fail. Do not include hyphens in telephone number queries.