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Reviewing Customer History with Siebel Service Handheld

A field technician might want to review the history of service requests for a customer so that they are aware of the service history for the customer.

To review customer history

1. Navigate to the Accounts view of the Accounts screen.
2. Find the customer account you want to review.
3. From the Show drop-down list, select Service Requests.

   The Service Requests view appears showing all the service requests for the account.