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Siebel HelpDesk Guide > IT Service Management Solution Set > Adding Request for Change RecordsRequest for changes can be driven from one of two scenarios, associating a request for change to a problem record or creating a request for change directly from the Change Management screen. In the first scenario, request for changes are generated as a way to resolve a problem or known error, for example resolving the known error of an email server being unavailable. In the second scenario, changes are created because a change is required for a business opportunity, for example a server being built or decommissioned. NOTE: You can view all request for change (RFC) records from the Service Requests - HelpDesk view by selecting All RFCs from the Queries drop-down list. |
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