This chapter covers the following topics:

• About Adverse Events and Complaints Management
• About Capturing Adverse Events and Complaints
• Scenario for Capturing and Escalating Adverse Events and Complaints
• Process of Capturing and Escalating Adverse Events and Complaints
• Confirming Standard Setup for Service Requests
• Setting Up Codes
• Setting Up Lot Numbers for Medical Products
• Capturing Adverse Events and Complaints as Service Requests
• Escalating Adverse Events and Complaints as Product Issues
• Adding Complaint-Specific Information to Product Issues
• About Configuring Adverse Events and Complaints Capture