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Siebel Loyalty Administration Guide > Working with Siebel Loyalty Program Members > About Using Loyalty Member Services > Reissuing Redemption VouchersIn the case where a member loses an issued voucher, the member can request that the voucher be reissued. A voucher can be reissued only if the status is either Available or Reserved. Before the member service representative can reissue the voucher, a loyalty administrator must create a reissue voucher product. For more information about setting up products, see Siebel Product Administration Guide. Once the voucher reissue product is created, a loyalty administrator must associate the voucher reissue product with a service. For more information, see Setting Prices for Member Services.
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