Siebel Order Management Guide Addendum for Communications > Customer Asset-Based Ordering >
Disconnecting a Service Item
A customer working on the Web can disconnect a complete service item and all of its components. This task disconnects the parent product and all child products on lower levels of the hierarchy. You cannot disconnect a child product without disconnecting the parent product. NOTE: In Oracle's Siebel eSales for Communications, Media, and Energy, orders and services are the same. When you select Service Items under the Products & Services tab, you access screens to work with existing orders.
To disconnect a service item
- In the My Account screen, in the Products & Services list, click Service Items.
The Service Items screen appears.
- In the Select Account list, if necessary, select the account with service items to disconnect.
You might have to select an account for this service if you have multiple accounts.
- In the Service Items list, select the item to disconnect.
- Click Disconnect.
When the shopping cart appears, you can see the product and all of its components with delete action codes.
- Click Check Out.
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