Siebel Order Management Guide Addendum for Communications > Employee Asset-Based Ordering > Process of Managing Prepaid Services >

Viewing Prepaid Transaction Details

A user might have a prepaid account. For billing accounts, a user can view prepaid account details including recent top-up requests, balances, and usage activities.

When viewing prepaid account details, the user must click the Refresh button to retrieve up-to-date data from the billing application.

This task is a step in Process of Managing Prepaid Services.

To view balance and usage activity

1. Navigate to the Accounts screen, then the Accounts List view.
2. In the Accounts list, click the Name field for the account.
3. Click the Account Summary - Prepaid view tab.
4. In the Installed Assets list, select the asset for which you want to view prepaid account details:
   • To view top-up request activity, click Refresh in the Top-Up Requests list.

     Alternatively, to view top-up request activity, you can navigate to the Assets screen, click List in the link bar, click the Asset # field for the asset for which you want to view top-up requests, and click the Top-Up Requests view tab.

   • To view currency balances, click Refresh in the Current Balance area of the screen.
   • To view usage activity, click Refresh in the Usage list.