Siebel Partner Relationship Management Administration Guide > Siebel Public Sector Provider Portal >

Agency Tasks

The agency can use Siebel Public Sector to perform many of the same tasks that the brand owner performs using Siebel PRM. For more information, see Differences Between Siebel Public Sector and Siebel PRM.

Some tasks that the agency performs that are specific to Siebel Public Sector are described in Process of Referring Benefits Cases to Service Providers. Other tasks that the agency performs that are specific to Siebel Public Sector include the following:

• Adding Addresses for Service Providers
• Viewing and Updating Referral Orders
• Sharing Information About Cases with the Service Provider