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Creating Products for Public Sector Service Providers

You must use the Administration - Product screen to create products representing the resources that your service providers provide. Some examples of typical products are Foster Care Standard Bed, Lightweight Wheelchair, and Senior Home - One Bedroom. It is recommended that you create a standard set of products to be used by all of your service providers. For information about creating products, see Siebel Product Administration Guide.

When you create products, you can also create product types, which are categories of products used for your own record keeping. Some examples of typical product types used to work with service providers are Drug Counseling, Job Training, Wheelchair, Foster Care Bed, and House Cleaning Service.

Also, when you create products, you can create product classes and attributes, and then you can associate those attributes with a product class. For example, you can create a child care product class. Then you can create an age group attribute with values that could include infant, toddler, pre-school, and kindergarten. You can then associate the child care product with the age group attribute. For more information about creating product classes and attributes, see Siebel Product Administration Guide.

To make products visible to service providers, you must associate the products with a catalog and associate the catalog with the access group for the service provider. For more information about working with catalogs, see Siebel Order Management Guide.