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Siebel Performance Tuning Guide > Tuning Siebel Communications Server > Performance Factors for Siebel Email ResponseThis topic describes factors that drive or affect performance for Siebel Email Response deployments.
Other factors include the size and complexity of inbound email messages and outbound replies. Also relevant are user settings in the Outbound Communications section of the User Preferences screen, such as whether a reply contains the original message (Include Original Message in Reply setting), or whether HTML or plain text is an agent's default message format (Default Message Format setting). NOTE: Siebel Email Response coverage in this book focuses on inbound and outbound email processing. In a multichannel environment, session communications performance issues also apply. |
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