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Siebel Public Sector Guide > Administering Benefits Cases > Associating Manually Created Cases with Master CasesWhen an agent manually creates a case for a nonbenefit category, that case is not associated with a master case. To associate these cases for nonbenefit categories with master cases, the administrator must perform the procedure in this topic. For more information, see About Associating Nonbenefits Cases with Master Cases This task is a step in Roadmap for Administering Benefits Cases. To associate manually created cases with a master case
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