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Retrieving a Forgotten Password (Users)
This topic describes how users, who have previously self-registered, can create new passwords if they have forgotten their existing password. On a future login, users can change new passwords in the User Profile view. The following procedure describes the steps involved in retrieving a new password. To retrieve a new password
- In the login dialog box, the user clicks Forgot Your Password?
The User Information form appears.
- The user completes all fields of the form, and then clicks Submit.
- The user enters the answer to the challenge question.
- If the challenge question is answered correctly, then the user is prompted to enter a new password, and then to reenter the password to confirm it.
Provided that the passwords match and do not violate the requirements for passwords set by the directory server, the new password is set for the user.
- Click Continue.
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