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Deleting Processed Email Messages

In a Siebel production environment, it is recommended that once incoming and outgoing email messages have been processed, they are deleted from the Siebel Server. The following parameters for the Internet SMTP/POP3 Server and the Internet SMTP/IMAP Server driver files determine whether or not messages are stored after processing:

• Delete Processed Messages

  Incoming email messages retrieved from the IMAP or POP3 server are saved to the Incoming Email directory as temporary files where they remain until they are processed. If you set the Delete Processed Messages parameter to TRUE (recommended), then the temporary files are deleted from the directory when the messages have been processed. If the Delete Processed Messages parameter is FALSE, then the processed temporary files are stored in the Processed Email directory.

• Save Sent Messages

  Whether or not copies of email messages that have been sent are saved on the Siebel Server is determined by the value set for the Save Sent Messages parameter. If the parameter is set to TRUE, then sent messages are saved to the Sent Email directory after processing. If the Save Sent Messages parameter is FALSE (recommended), then sent messages are not saved.

To prevent email messages from continuing to be stored on the Siebel Server after they have been processed, perform the steps in the following procedure.

To delete processed email messages

1. Navigate to the Administration - Communications screen, then the Communications Drivers and Profiles view.
2. In the Communications Drivers list, select either the Internet SMTP/IMAP Server Driver or the Internet SMTP/POP3 Server Driver.
3. Click the Profiles view tab and, in the Profiles list, select the profile you want to configure.
4. In the Profile Parameter Overrides list, add two new records using the values shown in the following table:

   Name	Value
   Delete Processed Messages	TRUE
   Save Sent Messages	FALSE

For additional information on setting the SMTP/POP3 or SMTP/IMAP Server driver parameters, see Siebel Email Administration Guide.