Siebel CTI Administration Guide > Developing a Communications Driver > Adaptive Communications Design >

Communications Drivers

A variety of communications drivers are available:

• Oracle provides communications drivers for use with Oracle Contact On Demand (Virtual CTI driver); standard email servers that support SMTP, IMAP, and POP3; and other communications systems. For more information about configuring communications drivers, see Configuring Communications Drivers and Profiles.

  For driver parameter, command, and event details for each driver provided with Siebel Business Applications, see the applicable content on each supported driver. For example, for the Virtual CTI driver, see Using the Virtual CTI Driver. See also Siebel Email Administration Guide. For information about third-party product support, see the Certifications tab on My Oracle Support.

• Siebel CRM customers and vendors of CTI middleware, email servers, and so on, can use Adaptive Communications to write custom drivers to support other communications systems. To find out about communications drivers created by other vendors, refer to the Partners page on the Oracle Web site, http://www.oracle.com.

Drivers can be created that run on Microsoft Windows or on UNIX. For example, drivers on Microsoft Windows might be Dynamic Link Libraries (DLL files), or drivers on UNIX operating systems might be shared object (.so) files. Alternatively, drivers can be created as other types of files than these, such as executable files.