Siebel CTI Administration Guide > Communications Operations for End Users > Using the Communications Toolbar >
Pausing and Resuming Work Items
You can pause the active work item, such as putting a voice call on hold, and you can resume a paused work item. Pausing the Active Work Item
This procedure describes how to pause the active work item. To pause the active work item
Resuming a Paused Work Item
This procedure describes how to resume a paused work item. To resume a paused work item
- If you have an active work item, then pause it, as described earlier.
- Select a work item from the Work Items list.
- Click Resume Work Item to activate the selected work item.
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