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Planning RDBMS Installation and Configuration


This topic is part of Planning Your Siebel Deployment.

Note the following guidelines for installing and configuring the Relational Database Management System (RDBMS) on which you will create the Siebel database.

For more information about configuring the RDBMS, see Configuring the RDBMS. For more information about configuring the Siebel database after installing Siebel Enterprise Server, see Installing the Siebel Database on the RDBMS.

  • Make sure that this release of Siebel Business Applications supports the exact version of your chosen RDBMS, as specified in the Certifications tab on My Oracle Support, and that the RDBMS has been installed on its designated server. This server will hold the database tables containing your business data, such as sales (personnel, territories, opportunities, and activities), marketing, and customer service information.
  • Verify that the network name of the server that will support the Siebel database is properly recorded in your copy of the worksheet in Siebel Deployment Planning Worksheet.
  • When you configure the Siebel Enterprise, the Siebel Enterprise Configuration Wizard creates the ODBC data source name, using the name EnterpriseName_DSN. For example, if your Siebel Enterprise name is sieb81, then the ODBC data source name will be sieb81_DSN. Using this pattern, determine what your ODBC data source name will be and record it in your copy of the worksheet in Siebel Deployment Planning Worksheet.

    NOTE:  In most cases, do not change any of the default ODBC settings or parameters. Otherwise, you will encounter problems using the ODBC. For example, setting OptimizeLongPerformance to enable corrupts all of the scripts in the Siebel Repository during import or export processes. See also the topics for verifying the ODBC data source for your RDBMS platform, such as those in Verifying the ODBC Data Source.

    Siebel Web Client and Siebel Tools installers also create ODBC data source names during the installation. The naming convention is different than ODBC data source names created by the Siebel Enterprise Configuration Wizard. For more information, see Installing Siebel Web Clients and Siebel Tools.

About Database Code Pages and Locale Support

In a database environment that is enabled for Unicode, you can install any of the available Siebel language packs. However, in a database environment that is not enabled for Unicode, you must consider the correlation of the language packs that you want to install and the characters supported by your database code page. For example, in a Western European code page database, you can only install Western European language packs, such as U.S. English, French, Spanish, or German language packs. In a Japanese code page database, you can only install Japanese or U.S. English language packs. The installed languages and the code page of the operating system on which your Siebel Server runs must match those of your Siebel database instance.

Related Topics

Specifying the Locale for Siebel Business Applications

Specifying the Locale for Your UNIX Operating System

Configuring the RDBMS

Related Books

Siebel Global Deployment Guide

Certifications tab on My Oracle Support

For Siebel language support, Unicode support, and legacy code page support, see 1513102.1 (Article ID) for Siebel CRM version 8.1.1.x or 1524342.1 (Article ID) for Siebel CRM version 8.2.2.x on My Oracle Support.

Planning Database Connectivity

Use the ODBC driver versions listed in the Certifications tab on My Oracle Support for your chosen RDBMS for Siebel Servers, Siebel Tools, and Siebel Developer Web Clients (if applicable). Make sure that ODBC connectivity uses TCP/IP as the transport layer protocol for your Siebel Servers, Siebel Tools, and Siebel Developer Web Clients.

How to Use This Guide If Your Database Is IBM DB2 for z/OS

This guide describes installation of Siebel modules for each supported RDBMS, with the exception of IBM DB2 for z/OS. (This database product was formerly referred to in some Siebel Bookshelf documentation as IBM DB2 UDB for z/OS and OS/390.)

NOTE:  The Siebel Bookshelf is available on Oracle Technology Network (OTN) and Oracle Software Delivery Cloud. It might also be installed locally on your intranet or on a network location.

Customers for IBM DB2 for z/OS require this guide (Siebel Installation Guide for the operating system you are using) and Implementing Siebel Business Applications on DB2 for z/OS. Both of these guides are available on the Siebel Bookshelf.

NOTE:  In this guide, Configuring the RDBMS and Installing the Siebel Database on the RDBMS do not apply to customers using DB2 for z/OS. Instead, see Implementing Siebel Business Applications on DB2 for z/OS for database-related content. If you are upgrading on this platform, then see also Siebel Database Upgrade Guide for DB2 for z/OS. For information about relevant requirements related to authentication for the Siebel Gateway Name Server, see Requirements for Siebel Gateway Name Server Authentication.

Implementing Siebel Business Applications on DB2 for z/OS includes, but is not limited to, topics such as special security issues for this RDBMS, installing the Siebel schema, performance guidelines for use of this RDBMS with Siebel Business Applications, and specific procedures for moving data from development to production. Also consult all of the other applicable Siebel Bookshelf documentation, such as Siebel Security Guide.

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