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Enabling Siebel Smart Answer Server Component

To bring the server component online, you must set the Knowledge Base name parameter in the Siebel Smart Answer Manager server component. The parameter name is the same as that of your catalog. If you named your catalog KB, then you must enter this value as the parameter name.

To enable the Siebel Smart Answer server component

1. Enable the Communications Manager and the Workflow Manager.
2. Navigate to the Administration - Server Management screen, then the Servers view.
3. Select the Siebel Server where you want to enable the Siebel Smart Answer server component.
4. Select the Components tab, then query for the Siebel Smart Answer Manager component.

   The Siebel Smart Answer Manager server component has a component state of Unavailable.

5. Navigate to the Administration - Server Configuration screen - Servers view.
6. In component gTab, find the Smart Answer Manager.
7. Select the Parameters tab, then query for the Knowledge Base Name server parameter.
8. In the Parameters list, change the Value field to the knowledge base catalog name.

   NOTE:  Changing the Value field to the knowledge base catalog name allows the Siebel Smart Answer Manager server component to be brought online when the Siebel Server is restarted. For more information, see Siebel Installation Guide for the operating system you are using.

9. Restart the Siebel Server.
10. Navigate to the Administration - Server Management screen, choose Servers view.
11. Select the Components tab, then query for the Siebel Smart Answer Manager component.
12. Verify that the Siebel Smart Answer Manager server component has a component state of Online.